Frequently Asked Questions

Attlaw Security Services Inc. Security Services is a Canadian security company founded in 2008, specialising in providing licensed, background-checked, and professionally trained security guards across Canada. We serve hotels, bars, nightclubs, corporate offices, retail stores, events, construction sites, and more.

With 500+ active officers deployed across all major Canadian cities, we are one of Canada's most trusted security guard providers — known for reliability, professionalism, and accountability.

Attlaw Security Services Inc. operates nationally across Canada, including major cities such as Toronto, Vancouver, Calgary, Edmonton, Ottawa, Montreal, Mississauga, Brampton, Winnipeg, Halifax, and surrounding areas.

Our officers hold valid provincial security licenses for all provinces in which they operate. Contact us to confirm coverage in your specific location — we're expanding continuously.

For planned deployments (new contracts, regular ongoing shifts), we typically need 48–72 hours to complete the site assessment, officer assignment, and briefing. For emergency or urgent requirements, we can often deploy within 24 hours depending on your location and guard specifications.

Call our 24/7 operations line at +1 (800) 000-0000 for emergency deployments and we'll assess availability immediately.

Yes. Attlaw Security Services Inc. serves both temporary and permanent security needs. We can provide guards for a single evening (e.g., a one-off event), a short-term engagement (construction project, promotional event), or full-time ongoing site security with permanent assigned officers.

Yes. Our national operations centre operates 24/7/365. This means guard deployments can cover any shift — day, evening, overnight, or 24-hour continuous coverage. Our operations team is also available around the clock for emergency response, incident reporting, and backup deployment.

Simply call +1 (800) 000-0000, email info@Attlaw Security Services Inc.security.ca, or complete the contact form on our website. One of our security specialists will arrange a free, no-obligation site assessment at a time convenient for you. We'll assess your property, identify risks, and recommend the appropriate solution with a clear written quote.

Attlaw Security Services Inc. provides security services across a wide range of industries, including:

• Hotels, resorts & hospitality venues
• Bars, pubs, nightclubs & licensed premises
• Corporate offices & commercial buildings
• Retail stores & shopping centres (loss prevention)
• Events, concerts, festivals & private functions
• Construction sites & industrial facilities
• Schools, hospitals & healthcare facilities
• Residential towers & gated communities

Yes. This is one of our most in-demand services. Our licensed door supervisors are specifically trained in crowd management, conflict de-escalation, ID verification, capacity management, and handling intoxicated individuals. All our bar and nightclub security officers comply with provincial liquor licence requirements.

Uniformed security officers wear the Attlaw Security Services Inc. uniform and are clearly visible — providing a deterrent effect and a point of contact for customers/guests. Best for hotels, offices, construction sites, and public-facing roles.

Plainclothes officers blend in with the environment and are not obviously identifiable as security. Typically used for retail loss prevention, event monitoring, and investigations where a visible presence would be counterproductive.

Yes. Our mobile patrol service provides security officers who conduct scheduled and random patrols of your property in a marked Attlaw Security Services Inc. vehicle. This is ideal for businesses that don't require a full-time on-site guard but want regular security checks — such as industrial sites, car parks, or multi-building complexes.

Absolutely. Attlaw Security Services Inc. has extensive experience managing large-scale event security — including concerts, festivals, sporting events, and corporate gatherings with thousands of attendees. We provide full event security planning, crowd management teams, access control, emergency response coordination, and post-event security.

Standard Attlaw Security Services Inc. officers are unarmed. However, we can provide licensed armed security personnel for specific high-risk engagements where this is appropriate and legally required. Arming guards requires additional licensing (Restricted Firearms Licence) and is only available in select provinces. Please discuss this requirement with our team during your consultation.

Yes — without exception. Every Attlaw Security Services Inc. officer holds a valid provincial security guard licence for the province in which they work. This is a strict company policy and a legal requirement across all Canadian provinces. Licences are regularly renewed and we maintain compliance records for all officers.

Yes. Every Attlaw Security Services Inc. officer undergoes a comprehensive RCMP criminal record check as part of our hiring process. Officers with any criminal record that would disqualify them from holding a security licence are not hired. Background checks are repeated periodically throughout employment.

Attlaw Security Services Inc. carries comprehensive commercial general liability insurance up to $5,000,000 (five million dollars) per occurrence. This coverage protects your business in the event of any security-related incident on your premises involving our officers. Certificates of insurance can be provided on request for any contract.

Yes. All Attlaw Security Services Inc. officers maintain current Standard First Aid and CPR/AED certification. This is a condition of employment and is renewed regularly. For high-risk environments (e.g., large events, medical facilities), we can also provide officers with advanced first aid qualifications on request.

Yes. Upon request, we can provide documentation for any assigned officer including provincial security licence details, background check confirmation, first aid certification, and sector-specific training records. This is commonly requested by clients in healthcare, government, and licensed venue sectors.

Officer selection is based on your specific site type, security requirements, shift times, and any special skills needed (e.g., bilingual, first aid advanced, crowd management, loss prevention experience). Our placement team reviews your brief and selects officers from our pool whose training and experience best matches your environment.

For ongoing contracts, we aim to assign a consistent team of officers to your site so they become familiar with your environment, procedures, and team. For longer-term placements, we often designate a named Lead Officer for your account. Shift coverage and holiday relief will be provided by officers briefed on your site requirements.

Our 24/7 operations centre monitors all active deployments. If an officer is unable to attend a shift, our team is notified immediately and will dispatch a replacement officer. Shift no-shows are extremely rare at Attlaw Security Services Inc., but when they occur, we have backup procedures in place to minimise the impact to your site.

Yes. All Attlaw Security Services Inc. officers are required to document any significant incidents during their shift using our digital incident reporting system. Reports are submitted in real-time and are immediately accessible by our operations centre and your designated account manager. Copies of incident reports can be provided to clients on request — these are particularly valuable for insurance claims and police investigations.

Absolutely. If you're not satisfied with an assigned officer for any reason, contact your Attlaw Security Services Inc. account manager and we will arrange a replacement promptly. Client satisfaction is our priority and we take performance concerns very seriously. We will investigate any issue and ensure it doesn't recur.

Pricing is based on several factors: the number of guards required, shift lengths and timing (day/evening/overnight), the level of guard training required (standard vs. specialist), the duration of the contract, and your location. We provide a full itemised written quote before any work begins — no hidden fees.

Yes — completely free and with no obligation to proceed. Our security specialist will visit your property, assess your requirements, and provide a detailed written quote at no charge. We believe in earning your business through the quality of our assessment and pricing, not by creating upfront commitments.

No. Attlaw Security Services Inc. offers flexible engagement terms. We can work on a casual/event basis with no ongoing commitment, short-term contracts (1–3 months), or long-term ongoing service agreements. Longer-term contracts typically offer better pricing. We discuss your needs during the consultation and structure the agreement accordingly.

Statutory holiday shifts may attract a premium rate in line with Canadian labour law requirements. This will be clearly disclosed in your written quote. We are fully transparent about holiday pricing — there are no surprise charges on your invoice.

Yes. All Attlaw Security Services Inc. engagements are covered by a written service agreement that outlines the scope of work, officer specifications, shift schedule, rates, reporting requirements, and termination terms. This protects both parties and ensures complete clarity on what's agreed. We recommend reviewing all contract terms with your legal team for larger engagements.

Yes. Clients requiring security across multiple sites or large guard numbers typically receive preferred pricing. We have multi-site agreements with several retail groups, hotel chains, and property management companies. Contact us to discuss your portfolio requirements and we'll structure a competitive proposal.